Pet Policy Security Deposit & Damage Waiver Travel Insurance

 

Island Suites Rental Policies

(#1809, #1810, #1901, #1902, #128,)

 

Frequently Asked Questions

 
 We accept:
 
 
 
 
Smoking is Not Permitted in Any of Our Rental Homes

WHEN YOU ARE BOOKING ONE OF THE ISLAND SUITES, CLICK TO VIEW RENTAL POLICIES BELOW, OR CLICK ON "ISLAND SUITES RENTAL POLICIES" TO THE LEFT.
(applicable for #1809, #1810, #1901, #1902, #128,)

 

 

Guest Policies, Terms & Conditions For Vacation Home Rentals 

Vacation Doorways (Windermere Vacation Rentals, San Juan Vacation Ventures Inc).- (hereinafter “we”) and the Renting Party (hereinafter “you”) agree to the following Terms & Conditions.

Verification and acceptance of these Terms and Conditions is required to complete your reservation. When booking on-line, the terms and conditions acceptance box must be checked before the reservation process can be completed. If you have any questions regarding these terms and conditions, contact one of our reservation staff during normal working hours at 800-391-8190. 

Responsible Party – All fees, charges, and applicable taxes associated with the property rental are the responsibility of the renting party. The responsible party must be 27 years or older and all guests must be 27 years of age or older unless accompanied by parent or legal guardian. Bookings for fraternities, sororities, vacationing student groups, or parties are not allowed under any circumstances. Reservations made under false pretenses will be subject to forfeiture of all deposits and rent and your occupancy will be terminated.
Booking Confirmation & Rental Payment – Reservations booked 45 days or more in advance of the rental start date are confirmed when one half of the total rental fee is received; the remaining balance is due 45 days before occupancy. Reservations made within 45 days of the arrival date are confirmed on receipt of the entire rental fee, security deposit or optional waiver and any additional charges related to your rental. We accept payment by Visa, MasterCard, cashier’s check, or personal checks if received at least 45 days prior to arrival.
Cancelation Policy– Peak season lodging is often reserved far in advance. When your booking is confirmed, the property and dates you have selected are no longer available to other potential renters and they will secure a different property. If your reservation is canceled, the feasibility of obtaining an equivalent booking is thereby significantly reduced. The dates of the stay and the date of the cancellation determine whether you are eligible for a partial refund of prepaid rent.

When the first night of the stay is between September 15 – June 14:
100% of the prepaid cleaning fees, pet fees, security deposits (or optional damage waiver when applicable) will be refunded.
50% of the prepaid rent and sales tax will be refunded if the rental is canceled 15 days prior to arrival.
Prepaid rent and sales tax will be forfeited when the reservation is canceled within 14 days of arrival.

When the first night of the stay is between June 15 – September 14:
100% of the prepaid cleaning fees, pet fees, security deposits (or optional damage waiver when applicable) will be refunded.
50% of the prepaid rent and sales tax will be refunded when the reservation is canceled prior to May 1.
Prepaid rent and sales tax will be forfeited when the reservation is canceled after May 1.

Prepaid rent and associated fees are not refunded in the event you vacate the premises prior to the scheduled date of departure.
 Because unexpected events can impact your travel plans, we recommend that you protect your vacation investment by purchasing travel insurance. This coverage is offered for your convenience when the rental is being booked. The conditions of coverage are detailed separately in the policy of the insurance carrier and should be thoroughly reviewed prior to purchase.   Read Travel Insurance Option.
On rare occasion, a reserved property may become unavailable due to unanticipated conditions beyond our control. We accept no liability for such an occurrence, financial or otherwise, but will make every effort to provide you with equal accommodation at the same rental rate. If we are unable to do so, or if you do not accept a provided alternative, the unused rental fees and charges will be refunded.
Pricing - Reservations are confirmed at the rates in effect on the date the booking is made. We reserve the right to correct oversights, omissions, and clerical errors. In the event an adjustment of this nature increases the cost of your booking, you will be given the option to accept the revised reservation or terminate it with no penalty.
Property Use & Responsibility – You become responsible for the security of the rented home-condominium and all of its contents upon check-in, and remain responsible until you vacate and complete the check-out at the conclusion of your stay. The rental property is inspected and its contents inventoried prior to each guest arrival. You are financially responsible for any and all losses or damage due to your occupancy and while in your possession.
Your rental home or condo is to be used as a personal vacation rental residence only. You shall not assign or sublet said premises or any part thereof. You agree to abide by all municipal and local rules and regulations and all homeowner association covenants or conditions pertaining to this rental unit. Failure to comply with these rules and regulations shall be cause for our termination of this agreement.
Security Deposit – With the exception of short-stay bookings in specific condo/hotel properties, you are required to provide a security deposit that will be retained until our staff has completed an inventory and inspection of the premises following your vacancy of the premises. Should they find the home excessively dirty or notate thhat items are missing or damaged, the cost of additional cleaning hours and/or the cost of repair or replacement of the homeowner's property will be deducted from your deposit. The remainder of your deposit that is not applied to these expenses will be refunded to you within 10 days following your departure from the premises providing all other financial obligations have been met. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the security deposit, including any invoice associated with your occupancy that is subsequently presented.
The security deposit is payable by credit card or cashier's check. A personal check will be accepted if it is received more than 60 days prior to occupancy.
Under certain conditions, you may elect to purchase a non-refundable Damage Waiver rather than provide the security deposit. Doing so eliminates your portion of financial responsibilitly due to accidental damage or loss to the vacation home up to the amount of the security deposit that is otherwise required.
When available, the non-refundable Damage Waiver is automatically included in the booking charges when you reserve a property through the internet. If you prefer to provide the security deposit, please notify our office after your booking is submitted and we will deduct the charge for the Damage Waiver and include the refundable security deposit amount that is otherwise required.The Damage Waiver is not an option when your booking dates cover Memorial Day and 4th of July holidays. When booking on-line, the Damage Waiver will be removed and replaced with the appliable Security Deposit if you are booking on-line for dates that include these holidays.ribed below.
 Damage Waiver Conditions - The option of purchasing the non-refundable Damage Waiver protects you from being charged for a portion of accidental loss or damage that may occur during your occupancy. You remain responsible for any damage, repair, or replacement expenses that exceed the amount of the corresponding security deposit that is otherwise required to rent the specific home. The Limited Damage Waiver does not cover damage or loss that is not disclosed. You must immediately notify our staff if anything is amiss when you check-in and arrive at the home to avoid erroneous blame. Prior to, or immediately upon, vacating the home, you must inform our staff of any incident of loss or damage that has occurred during your occupancy.
The Damage Waiver does not replace or negate your responsibilty for all members of your party as the primary renter. It does not pay for any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorized vehicle or watercraft use, additional cleaning hours if the home is left excessively dirty following your occupancy, or invoices associated with your occupancy that are subsequently presented.
The Damage Waiver is offered, administered, and funded solely by San Juan Vacation Ventures and we are soley authorized to determine the nature, extent, and expense associated with any damage.
The Damage Waiver is not an option for all homes, is not an option when your booking exceeds 30 days, and is not an option when your booking dates include Memorial Day and 4th of July holidays.
Occupancy Limitations – Each rental property has specific occupancy limits and rules of conduct which must be strictly enforced. The number of adults, minors, and pets that will occupy your rental home must be stated at the time of booking. Property lines, privacy, and the quiet enjoyment of neighbors must be respected at all times, with “quiet hours” observed between 9 PM and 7AM each night. Increased occupancy, vehicle traffic, excessive noise, or illegal activity, will result in a $500 penalty fee, eviction, and the forfeiture of all prepaid rentals.
PetsA limited number of properties allow pet stays, subject to specific approval, supplemental daily rent and use restrictions. The presence of undeclared or unauthorized pets in any home will result in a $500 penalty, as well as possible eviction and forfeiture of pre-paid rents. We do not guarantee that any home is free of pet dander or other pet conditions even when pets are not accepted as the property owner may have pets in the home when they are in residence.The applicable pet rent is not automatically included in the charges when you book on the internet but the applicable fee will be subsequently added to your booking when your reservation is processed by our staff. You are additionally required to sign acceptance of the Pet Policy and a form for this purpose will be emailed to you when your booking is processed.  Read Pet Policy.
Housekeeping – Each home is thoroughly cleaned between guests. This may be included in the rental fee or charged separately depending on the home chosen and your length of stay. If you wish more frequent cleaning, additional housekeeping may be scheduled for an additional charge.
Excessively littered and/or dirty conditions at check-out will result in extended housekeeping hours, and will be charged to your security deposit, or, if none tendered, to the credit card used to pay for your occupancy. Should it be necessary to clean carpets, remove stains, repaint, repair finishes, or replace furnishings, textiles, or house wares, you will be charged for labor, materials, and merchandise, plus a 20% service and handling fee.
You are responsible for the proper use and operation of all appliances and fixtures within your rental home and to keep the same in a clean condition. You are responsible for, and will be charged for, any repair or replacement expense that results from failure to comply with these stipulations. You are responsible for, and will be charged for, any elimination of drain blockages caused by improper use of plumbing fixtures.
No Smoking – Smoking on the premises of any vacation rental home is prohibited. If tobacco odor is noted on check out, a $500 penalty charge will apply in addition to additional cleaning and fumigation costs.
Structural and Environmental Precautions – Renters are advised that many homes have, or are in proximity to, structural or environmental circumstances that could pose physical hazards. These may include, but are not limited to, ocean access, tidal extremes, rocky terrain, deep water docks, hot tubs, swimming pools, steep slopes, cliffs, interior and exterior stairways, terraces and decks, slippery conditions, fireplaces, sharp objects, noxious plants, and insects. We request that you ask our reservation department about specific hazards prior to booking. Do not book a home if you believe there may be a condition that poses unusual risk to any member of your party. You hereby release the owner and the rental agency from all personal safety risks and liability associated with the property you rent.
Property Suitability – Review all property amenities, specifications and unique characteristics, including environmental conditions, to verify that the home you have selected will be suitable prior to booking. Private homes may be constructed with unusual features, limited accessibility, or be sited amidst potentially dangerous conditions. Guests with mobility challenges or those traveling with children are specifically advised to discuss concerns or requirements with our reservation department as you will not be able to change homes upon arrival.
Amenities – All homes are furnished with towels, bed linens, and a small supply of paper products and soap. Please review the additional amenities provided in the home you reserve and contact us for additional details or assistance to make your stay more comfortable.
Telephone Calls – When telephone service is provided, local telephone calls are free. Guests will be charged for long distance calls placed during their occupancy unless free long distance calls are listed as a specific amenity. Be aware that cell phone coverage may not available at all homes.
Check-in – You may check in any time after 4 PM on the date of arrival. Key access, driving directions, emergency contacts, and check-out information is provided either prior to your arrival via e-mail or upon arrival depending on the location of the home you have reserved.
Following check-in, it is essential that you notify us promptly if anything seems amiss at the home. Also, it is important that you review the information binder provided in each home, as it contains important property details, operating instructions, emergency procedures, and an inventory of contents. DO NOT operate hot tubs, televisions, or electronic devices until you have reviewed the associated instructions. Improper operation may impair performance or reception and result in a chargeable service call.
Check-out – On your check-out day, the premises must be vacated by 10 AM unless a later check-out has been pre-approved (a charge does apply). All garbage is to be bagged with recycling separated and placed in a provided tamper-proof can or other designated containment area. Please place dirty dishes in the dishwasher and return any moved furniture to its original location before you leave.
Hold Over - If you cause an unauthorized hold over of your rental unit, you will be charged one and one-half times the daily prorated rent, plus any additional damages incurred including, but not limited to, the cost of alternative housing for an incoming guest displaced by such hold over.
Personal Property - All personal property you bring to the premises shall be your responsibility and we are not liable for any damage to or loss of such property. We are not responsible for any personal items left in the unit upon vacating and such items can only be returned by shipment at your expense.
No Right of Storage - No boats, jet skis or other recreational vehicles may be stored on the property at any time. Use of garages is normally not included in individual homes. In condominium units, if garage use is provided, it is limited to parking personal vehicles only and you may be required to share access to the garage. Not all units will provide off street parking. We are not liable for damage to or loss of any vehicles whether stored in parking garages, on the street or in driveways of any units. Most garages, if provided, have a height limit of six feet.
Key Return – If all provided keys are not returned at check-out, concerns for property security make it necessary for us to immediately re-key the home. You will be charged for the cost of this emergency service. You may be provided a garage door opener. Failure to return the opener will result in a charge of $100. You agree to not duplicate keys provided, or to change locks at any time.
NSF Check Charge - You will be charged $35 for any checks return by your bank due to Non-Sufficient Funds.
Right of Access - You will allow the unit Owner, us, or our vendor access to the unit for inspections and/or repairs with a two hour notice. In the event of an emergency we or the unit owner has the right to enter the unit without notice for the purpose of emergency repairs.
Hold Harmless – Vacation Doorways assumes no liability for loss, damage, or injury to guests or their personal property. You hereby fully release and discharge Vacation Doorways from all claims, damages, or causes of action by reason of any injury or other cause, and hold Vacation Doorways free and harmless of any claim or suit arising from you or any other guest in connection with the occupancy of the premises. In any action concerning duties or liabilities of the parties, you agree to venue in the County where your occupancy occurs and the prevailing party will be entitled to recover reasonable attorney fees and costs. Notices are to be delivered to San Juan Vacation Ventures, Inc., P.O. Box 488, Friday Harbor, WA 98250.
We accept no liability for stoppages of transportation, utility services, inclement weather conditions, or natural disasters that may occur before, after, or during a vacation home rental period, nor can we be responsible for any other conditions beyond our control. These conditions include, but are not limited to, appliance or mechanical failure, cable/satellite TV, loss of Internet access if provided, or any other such event.

If any provision of this agreement is held invalid, such invalidity shall not affect the enforceability of any other provision of this agreement.
 


 Travel Insurance Option      It’s impossible to predict personal emergencies, natural disaster, or events beyond your control. But should they occur, dealing with the impact of their consequences may prevent you from completing vacation plans made months in advance. The economic loss of pre-paid lodging expenses can be one less thing to worry about if you purchase travel insurance. You may choose to do so when you book your vacation home. The coverage offered provides for instances of:

• Personal illness or injury
• Death of a non-traveling family member.
• Extreme weather conditions that render the rental home uninhabitable.
• Job layoff or transfer
• School year extension
• Military duty
• En-route traffic accidents

Reference the full 320/CSA policy conditions and details at www.vacationrentalinsurance.com/certpolicy.do

Specific coverage questions may be directed to CSA at 1-866-999-4018.  Go back to General Policies.

Pet Policy     

Although many of the homes we represent are designated “PET FRIENDLY,” acceptance of individual pets is ultimately subject to the homeowner’s approval. Please be aware that some insurance policies prohibit renting homes to guests traveling with specific breeds of dogs.

The following information is required for EACH pet prior to acceptance.
• Species
• Age of Pet
• Breed & Weight
• Name of Pet

When pets are accepted, the following terms, conditions, and restrictions will apply:

• Guests are liable for all actions of their pets, financial and otherwise. Your liability is not limited to the amount of this damage deposit, and you are responsible for the full replacement value of furnishings or cost of repair to surfaces and other property damaged by your pet.
• Guests will be charged a daily pet fee.
• All pet droppings must be removed from the premises and disposed of prior to departure.
• Pets are NEVER allowed on furniture or beds. Wet and muddy pets must be wiped down or washed and dried PRIOR to entering the home. You will be billed for additional housekeeping time required to remove pet hair, insect infestation, sand, mud, or stains.
• Guests will not leave pets unattended. Both joyful and lonely barking is a no-no.
• Guests are responsible for actions of their pets. Pets are not permitted to wander from the rental property, or in any way disturb neighboring properties or their residents. Should the welfare of the rental property or quiet enjoyment of any neighbor be compromised, you will be required to remove the pet from the premises. Should this occur, you remain responsible for fulfilling all other rental conditions and the financial commitment for the entire rental period.

Go back to general home rental policies.

   

RENTAL TERMS & CONDITIONS
ISLAND SUITES

Vacation Doorways/ Windermere Vacation Rentals/San Juan Vacation Ventures, Inc.-(hereinafter “we”) and the Renting Party (hereinafter “you”) agree to the following Terms & Conditions.

Verification and acceptance of these Terms and Conditions is required to complete your reservation. When booking on-line, the terms and conditions acceptance box must be checked before the reservation process can be completed. If you have any questions regarding these terms and conditions, contact one of our reservation staff during normal working hours at 800-391-8190.


Responsible Party– All fees, charges, and applicable taxes associated with the property rental are the responsibility of the renting party. The responsible party must be 27 years or older and all guests must exceed 25 years of age unless accompanied by a parent or legal guardian. Bookings for fraternities, sororities, vacationing student groups, or parties are not allowed under any circumstances. Reservations made under false pretenses will be subject to forfeiture of all deposits and rent and your occupancy will be terminated.
Booking Confirmation & Rental Payment – Reservations are confirmed when a deposit equal to the first night rent and booking fee is received. The balance of rental due and all related charges must be received five days prior to check-in and will be automatically charged to the credit card authorized when the reservation was made. We accept payment by Visa or Mastercard.
Cancellations – If you cancel your reservation 15 or more days prior to the date of arrival, your deposit will be refunded less the booking fee. If you cancel your reservation within 14 days of arrival the first night rent and booking fee will not be refunded. If you check-in but depart prior to the last night of your booking, the payment received for the unused nights will not be refunded.
Because unexpected events can impact your travel plans, we recommend that you protect your vacation investment by purchasing travel insurance. This coverage is offered for your convenience when the rental is being booked. The conditions of coverage are detailed separately in the policy of the insurance carrier and should be thoroughly reviewed prior to purchase.
On rare occasion, a reserved property may become unavailable due to unanticipated conditions beyond our control. We accept no liability for such an occurrence, financial or otherwise, but will make every effort to provide you with equal accommodation at the same rental rate. If we are unable to do so, or if you do not accept a provided alternative, the unused rental fees and charges will be refunded. 
Pricing - Reservations are confirmed at the rates in effect on the date the booking is made. We reserve the right to correct oversights, omissions, and clerical errors. In the event an adjustment of this nature increases the cost of your booking, you will be given the option to accept the revised reservation or terminate it with no penalty.
Property Use & Responsibility – You become responsible for the security of the rented condominium and all of its contents upon check-in, and remain responsible until you vacate and complete the check-out at the conclusion of your stay. The property is inspected and its contents inventoried prior to each guest arrival. You are financially responsible for any and all losses or damage due to your occupancy and while in your possession.
The property you rent is to be used as a personal vacation rental residence only. You shall not assign or sublet said premises or any part thereof. You agree to abide by all municipal and local rules and regulations and all covenants or conditions pertaining to this rental unit. Failure to comply with these rules and regulations shall be cause for our termination of this agreement.
Occupancy Limitations – Each rental property has specific occupancy limits and rules of conduct which must be strictly enforced. The number of adults, minors, and pets that will occupy your rental must be stated at the time of booking. Property lines, privacy, and the quiet enjoyment of neighbors must be respected at all times, with “quiet hours” observed between 9 PM and 7AM each night. Increased occupancy, excessive noise, or illegal activity, will result in a $500 penalty fee, eviction, and the forfeiture of all prepaid rentals.
Pets – If the rental allows pet stays, they will be subject to specific approval, supplemental daily rent and use restrictions. The presence of undeclared or unauthorized pets will result in a $500 penalty, as well as possible eviction and forfeiture of pre-paid rents. We do not guarantee that any property is free of pet dander or other pet conditions even when pets are not accepted.
Housekeeping – Each condo is thoroughly cleaned between guests. If you wish housekeeping during your stay, it may be scheduled for an additional charge.
Excessively littered and/or dirty conditions at check-out will result in extended housekeeping hours, and will be charged to the credit card used to pay for your occupancy. Should it be necessary to clean carpets, remove stains, repaint, repair finishes, or replace furnishings, textiles, or house wares, you will be charged for labor, materials, and merchandise, plus a 20% service and handling fee.
Property Use - You are responsible for the proper use and operation of all appliances and fixtures within your rental and to keep the same in a clean condition. You are responsible for, and will be charged for, any repair or replacement expense that results from failure to comply with these stipulations. You are responsible for, and will be charged for, any elimination of drain blockages caused by improper use of plumbing fixtures.
No Smoking – Smoking on the premises of any vacation rental home is prohibited. If tobacco odor is noted on check out, a $500 penalty charge will apply in addition to additional cleaning and fumigation costs.
Property Suitability – Review all property amenities, specifications and unique characteristics, including environmental conditions, to verify that the home you have selected will be suitable prior to booking. Guests with mobility challenges or those traveling with children are specifically advised to discuss concerns or requirements with our reservation department as you will not be able to change properties without penalty upon arrival. You hereby release the property owner and the rental agency from all personal safety risks and liability associated with the property you rent.
Amenities – All rentals are furnished with towels, bed linens, and a small supply of paper products and soap. Please review the additional amenities provided in the home you reserve and contact us for additional details or assistance to make your stay more comfortable.
Telephone Calls – When telephone service is provided, local telephone calls are free. Guests will be charged for long distance calls placed during their occupancy unless free long distance calls are listed as a specific amenity. Be aware that cell phone coverage may not available at all homes.
Check-in – You may check in any time after 4 PM on the date of arrival. Entry directions, emergency contacts, and check-out information is provided either prior to your arrival via e-mail or upon arrival.
Following check-in, it is essential that you notify us promptly if anything seems amiss.  Also, it is important that you review the information binder provided in each home, as it contains important property details, operating instructions, emergency procedures, and an inventory of contents. DO NOT operate electronic devices until you have reviewed the associated instructions. Improper operation may impair performance or reception and result in a chargeable service call.
Check-out – On your check-out day, the premises must be vacated by 10 AM unless a later check-out has been pre-approved (a charge does apply). All garbage is to be bagged and placed in a designated containment area. Please place dirty dishes in the dishwasher, when available, and return any moved furniture to its original location before you leave.
Hold Over - If you cause an unauthorized hold over of your rental unit, you will be charged one and one-half times the daily prorated rent, plus any additional damages incurred including, but not limited to, the cost of alternative housing for an incoming guest displaced by such hold over.
Personal Property - All personal property you bring to the premises shall be your responsibility and we are not liable for any damage to or loss of such property. We are not responsible for any personal items left in the unit upon vacating and such items can only be returned by shipment at your expense.
No Right of Storage - No boats, jet skis or other recreational vehicles may be stored on the property at any time. Parking is limited to parking personal vehicles only. We are not liable for damage to or loss of any vehicles whether stored in parking garages, on the street or in driveways.
Key Return – If all provided keys are not returned at check-out, concerns for property security make it necessary for us to immediately re-key the home. You will be charged for the cost of this emergency service. You agree to not duplicate keys provided, or to change locks at any time.
Right of Access - You will allow the unit Owner, us, or our vendor access to the unit for inspections and/or repairs with a two hour notice. In the event of an emergency we or the unit owner has the right to enter the unit without notice for the purpose of emergency repairs.
Hold Harmless – Vacation Doorways and represented property owners assume no liability for loss, damage, or injury to guests or their personal property. You hereby fully release and discharge Vacation Doorways and the property owner from all claims, damages, or causes of action by reason of any injury or other cause, and hold Vacation Doorways and the property owner free and harmless of any claim or suit arising from you or any other guest in connection with the occupancy of the premises. In any action concerning duties or liabilities of the parties, you agree to venue in the County where your occupancy occurs and the prevailing party will be entitled to recover reasonable attorney fees and costs. Notices are to be delivered to Windermere Vacation Doorways, P.O. Box 488, Friday Harbor, WA 98250.
We accept no liability for stoppages of transportation, utility services, inclement weather conditions, or natural disasters that may occur before, after, or during a vacation home rental period, nor can we be responsible for any other conditions beyond our control. These conditions include, but are not limited to, appliance or mechanical failure, cable/satellite TV, loss of Internet access if provided, or any other such event.

If any provision of this agreement is held invalid, such invalidity shall not affect the enforceability of any other provision of this agreement.

 

 

 

 

 

 

 

 

 

 

 


 

 

Vacation Doorways PO Box 488 Friday Harbor, WA 98250 +1 (800) 391-8190 vacationrentals@windermere.com

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